Terms of Service

Last Updated: October 2026

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Newa Home ("we," "us," or "our"), concerning your access to and use of our website as well as any other media form, media channel, mobile website, or related services. You agree that by accessing the site and booking our services, you have read, understood, and agree to be bound by all of these Terms of Service.

2. Booking & Reservations

All reservations are subject to availability. When you make a booking, you are offering to purchase a room stay or related services. We reserve the right to refuse or cancel any booking for any reason, including inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

3. Cancellation and Refund Policy

Our cancellation policy varies depending on the rate and dates you have selected. Generally, cancellations must be made at least 48 hours prior to the check-in date for a full refund. Late cancellations or no-shows may be subject to a fee equivalent to the first night's stay. Please refer to your specific booking confirmation for exact details.

4. Hotel Policies

• Check-in / Check-out: Check-in time is generally from 2:00 PM, and check-out time is by 12:00 PM (Noon).
• Identification: A valid government-issued photo ID is required upon check-in.
• Smoking: Newa Home is primarily a smoke-free environment. Smoking is only permitted in designated outdoor areas. A cleaning fee will be charged for smoking in non-smoking rooms.
• Damages: Guests are responsible for any damage caused to the hotel property during their stay.

5. Intellectual Property Rights

Unless otherwise indicated, the Site and all content, including but not limited to source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws.

6. Limitation of Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site or our services, even if we have been advised of the possibility of such damages.

7. Contact Information

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site or our services, please contact us at:

Newa Home
Kaldhara Marg, Kathmandu, Bagmati Province 44600, Nepal
Email: homenewa@gmail.com
Phone: +977 986-1487787